I am unable to search and blank spinner page after login due to many CORS errors

BillyLongmanstein

When logging into FS, I get a spinner and the browser console shows tons of CORS failures. Is this due to recent changes to the web site because I did not see this several months ago.

Search never opens for me, I get just a spinner.

BillyLongmanstein

Thanks, Mandy, for your excellent help! How do I open a ticket with support? I have not found it after searching all over the place for it.

MandyShaw1

Visit

https://www.familysearch.org/en/fieldops/familysearch-support-contact-us

and click on the map for your region. They are very responsive in my experience.

MandyShaw1

Please clarify:

Which login method you are using (Church account, Google, etc.)

Browser and version

Do these problems persist across browsers?

BillyLongmanstein

MacOS, Sonoma 14.7.1
Regular local user account and pw
Firefox 132.0.2 (aarch64)
Brave Browser
Version 1.73.91 Chromium: 131.0.6778.85 (Official Build) (arm64)

above screenshot from Brave

BillyLongmanstein

Here's another screenshot from the very beginning of the Brave browser console log that seems to have relevance.

Any other info I can provide?

MandyShaw1

I think, since this is not specific to a single browser and you are already logging in direct, there is little that can be suggested in this public forum and you are probably best raising this issue with FS Support. Sorry.

JulianBrown38

I had a similar cross-origin error in early November. This was when I was logged in and trying to do a search from a Family Tree Help page. It persisted throughout the day, but didn't happen the next day (after I had restarted my PC) and I haven't seen it since. Windows 10 and Chrome.

BillyLongmanstein

I just found entries for these *.split.io hosts in my ad blocker file. I use Steven Black's hosts files and did not think to look there. Taking them out has helped.

MandyShaw1

Thank you for this information which may well help others.