Kicked out of catalogs & images
Why do I constantly keep getting kicked out of the catalogs and images saying "oops you're moving too fast." This has never been an issue until recently and up until a couple months ago. I restarted everything cleared cache and all that and still can't get back in. How do you justify "moving fast?" Some people get stuff done quicker than others and I go at my pace like always but now this is a problem and has been ever since you introduced the new image viewer a couple months or so back. PLEASE FIX THIS!
Answers
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See this thread.
The engineers are working on it.
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OK thanks. Seems like this is a very common problem that surfaces almost every day it seems. This doesn't exactly answer my question though.
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It may be a throttling issue, and the engineers thought they had resolved it. I'm not an engineer, staff member, or even a mod. You know as much as the rest of us do now.
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I've noticed ever since the image viewer changed to what they have now a while back that it's been an issue and maybe they ought to go back to the old one? You know, it wasn't broke so why try and fix it.
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Says I move too fast but I move at a pace comfortable for me and it is NOT real fast! This is ridiculous! Now I can't do anything more tonight. No I am not resetting my cache and my modem and rebooting. I shouldn't have to do that because last time it didn't fix the problem either. This needs to be FIXED! I can't even get them on another browser.
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@Stephanie V. pinging you as you mentioned that the engineers thought this was now fixed.
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Yeah, they "thought" it was. It seems to almost be account specific now because other browsers aren't the work around anymore. I went to do other things on there for about 2-1/2 to 3 hours after this happened and I still couldn't get back in and once you are kicked from a catalog, you're out of all of them on the whole site. So it's not just a "little while"' to wait. You're pretty much done and you can't get to any of them. So you're pretty much forced to shut down for the day and call it quits. It's fine now but I shut down and went to bed.
You know, it's quite a handicap to limit us on the speed at which we can flip pages and it's not like I was flipping at a high rate of speed either, I do read stuff and look while I'm doing this. Oh, and when I got this error message, I was on one page for about 10 minutes and flipped to the next and got that message so this is unacceptable to ping us like this. You may not be on the right one right away so you have to go to the next or flip back and forth to look at handwriting or dates so there may be times you flip a little faster too. If you spend a few seconds on an image and don't find what you are looking for, there are times you move to the next. Some books you have to open and go one page at at time because they aren't all indexed to go to quickly and this pinging us is going to really hurt researching if this continues..
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Hopefully the FS team will respond to this on Monday.
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I know the message says it's about speed, but it clearly has absolutely nothing to do with it. Some unknown concatenation of circumstances erroneously triggers some sort of flag that locks an IP address out.
I wonder if there's a catch-22 involved, wherein an address that has previously triggered the lock becomes more likely to trigger it again? Or perhaps there are server settings involved that keep getting reset on some of FS's servers, causing any user who gets assigned to those servers by The Great Internet Deities (by geography or whatever esoteric magic formula is involved) to keep tripping the lock.
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With the old viewer I experienced throttling when I tried to download too many book page images in quickish succession. The error message was clear, it told me to come back in a specific time period, I did that and it was fine again. The new viewer needs to learn from the old one here, I suspect.
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@Julia Szent-Györgyi - well I can say this, I've shut down, rebooted, cleared cache, restarted my routers and wifi, and I still couldn't get back in the last time this happened and usually that was a fix before, although only really temporary. Using another browser would work too but that no longer does. The only thing that fixes it now is to call it quits and go on the next day. Waiting a little bit isn't working. I went in 3 hours later and still no luck. You know, it's Winter time now and I want to get caught up on my research. If this shutting me out continues like this, I'll get nothing done. It's no longer just an "issue", it's a real handicap now. I'm really very disappointed. They should go back to the old image viewer because we didn't have this problem with that, only since this new one rolled out.
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I get the distinct impression that throttling may now apply to views as well as downloads - it would be good to get clarity on this, since, as Stephen has indicated, this could seriously impact people's ways of working.
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@MandyShaw1 - most definitely because I have never downloaded any image, I just view and attach to the persons profile when I find the page I need. IF I've ever downloaded, it may have only ever been 1 or 2 documents ever in the few years I've used this site.
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December 1st - booted again and I wasn't even doing a whole lot to begin with.
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