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Answers
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@SerraNola Can the engineers not analyse the logs to spot the signalling of this message and understand the context in which it is happening?
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I am getting the "Oops" message today, have taken all the recommended actions, and am still unable to view pages from the 1816 Vilnius revision list films (e.g., 106134910). When the film loads, all it shows is blank white.
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@Barbara Proko I just accessed DGS 106134910 without a problem, using Windows 10 and Chrome, both fully updated. It seems that some locations or users have been afflicted more than others. Possibly different server loads. Touch wood, I have not encountered the Oops message at all, and I'm on the site all day, most days.
I have found that Firefox is more prone to slow-loading issues with FamilySearch. Although I have been using Firefox almost exclusively with FamilySearch for many years, recently, I've started using Chrome or another browser with FS to avoid the extremely slow image loading problem.
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We have been told that the error has been fixed. Give the fix some time to catch up and let us know if you are still seeing it in about 24 hours. Thanks for reporting this and for your patience while we have been working with the engineers to resolve the issue.
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This problem still exists even in Chromium (Linux distribution). I could bypasss the issue temporarily by switching to Inprivate/Incognito mode. However, this should not be the solution. (First I thought that there is a limitation of how many pages you can view in a certain period of time. Sometimes I have to skim through hundreds of pages to find what I am looking for.)
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@Stephanie V. this is clearly still happening.
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Could this be related to the number of FamilySearch web pages that are open at any one time thru multiple tabs/windows? I have a habit of doing that….
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@Mark McKenzie_1 I'm pleased to report that I've been using it quite a while without a hitch and I had about 20 to 30 tabs open. Granted I'm using the built-in "sleep tabs when not in use" function of the browser.
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@SerraNola - any updates? I had this happen a few times over the long weekend again and I'm fed up. I just sent out a nice long email to support on these issues.
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It's barely Monday morning work hours in Utah.
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@StephenDespot Thanks for the alert! Engineers have been contacted and any updates will be posted here.
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@StephenDespot Have you (or anyone else) had any problems recently? Engineers have done more tweaking.
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@SerraNola - I was on last night for a bit doing some things and nothing went wrong but it will take a lot more hours of a day and more catalog reading for it to happen than what I spent last night on there. I didn't put as much time in for it to be an issue like maybe I would have had more time over a weekend day or something.
I tell you, they sent me a reply email and said "use the feedback button to the left of the image to send issues." Well, you know, if you can't view the images and are kicked out, what good does that do? I mean, come on here. I'm wondering if they really know what's happening or not.
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@SerraNola I was using the image viewer quite a lot, and eventually I did get an error message, but it was a different one, complaining about time taken to load the image. But most Importantly : The viewer continued to work after the message appeared. That's a major breakthrough in my opinion.
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@StephenDespot IMO, you will usually get better help and a quicker response posting here in Community than using the Feedback button.
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Some more recent feedback…. As of last couple of days seems to be 'on the mend' and working fine. I've not closed any windows/tabs or cleared anything wrt cookies or signed in/out. All on my original session[s] are still active from earlier on….
Hope we can close this one out! Probably shouldn't have said that :)
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@Mark McKenzie_1 Thanks for continuing to monitor. Engineers had this function turned off temporarily for a couple of days while setting and testing new values. It has been turned back on and Monday the data will be reviewed and hopefully verified that all is well.
So….once again, let us know how it's working.
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I knew I shouldn't have trumpeted success just yet. Worked fine for most of the morning then it went back to its 'problem' ways. I'm once again having to use Private Browsing mode on Firefox.
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@Mark McKenzie_1 Engineers made final changes and this issue has been changed to "Closed". Let' hope it stays that way!
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@SerraNola Seems to be much improved. Thanks for taking this on!
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Well, I got through this weekend with a lot done and no issues so let's hope it's resolved. NO MORE CHANGES! If it ain't broke, don't fix it.
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To be fair, my understanding is that the major recent changes to several FS UIs were mandated by the technologies the old UIs used being outdated and, I guess, no longer supported by their suppliers.
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