How can a patron connect with their Helper using their IPad?
We tried to access as helper over the phone but she wasn't seeing the prompts to open access of her IPad screen to us.
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Answers
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Hi Cindy If I am understanding your question correctly, you are trying to sign into the helper mode to someone else. In the helper mode, it doesn't make any difference as to what device is being used by the person you want to help. All you need in the information to sign in as helper. That being username and helper number or the person's name and birthdate along with the helper number. If the person doesn't know this information, it is found under settings in their account.
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