I Get "Something Went Wrong" Page When Trying To View A Record

Chris Puda

Hello, I am attempting to view a page for a record in Poland and cannot get the page to load. I have tried several things without any luck: logging out and back in, clearing my cookies by visiting https://www.familysearch.org/cookies , using two different browsers (Google Chrome and Opera), trying to view a different record from another collection. I'm not sure if there is a known problem or not?

Chris Puda

The page I would like to view is: https://www.familysearch.org/ark:/61903/1:1:6KSS-L9N6.. As I have mentioned though, I am having trouble viewing other records as well and did not have this issue earlier today.

Anne986

I am getting this, too, trying to view records in Virginia, USA, 6:42 pm ET

byebyebee

Same problem! Very frustrated. Does anyone know what is going on. I tried calling in but it said it was a 55min wait. I opted to be called back.

SerraNola

Engineers are working on it!

katwasson

Same problem here in Ohio. It worked all morning, now nothing will load.

Re Searching

See also:

https://community.familysearch.org/en/discussion/166826/i-cannot-open-any-sources-on-the-web-site-is-there-a-tech-problem-that-family-search-is-aware-of