Image Viewer
Why is it that the new image viewer switches to the old late in the evening every day? As soon as that happens we have no access to the images in the catalogs unless we reboot everything or switch to another browser or shut down for a day. Most of us are on stuff and don't want to break stride. Can we just stick to one style of image viewer and not switch back and forth midway through the evening? Here I am having to go out of everything for a while and hope I can bring the images up later or I use another browser off to the side.
Answers
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Is it Solar Powered ?
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I haven't noticed the appearance of the old vs new viewer based on time of day. In my experience, it's based on the record collection. Some open automatically in the old viewer while others open in the new. I prefer the old viewer, and I use the workaround of truncating the URL to force all collections to open in the old viewer.
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I notice it. If I'm in the catalogs and looking all day on the new viewer, it usually kicks me out about 7pm to 8pm every day and I have to either shut down, reboot, wait an hour or so, or go in with another browser and when I do it's back to the old viewer. If they switch the type of viewer while you are in progress, it boots you and you can't open ANY catalog until you do al that or you can just fire up another browser other than the one you are using and they immediately pop up with the older viewer. It's been an issue for a couple weeks or so now.
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There may be some talking at cross-purposes going on here, because the other day I got a disimproved version of the catalog's viewer for a while, and there are also some differences between the editor-and-viewer and the Images section's viewer. So that's four different image viewers, and not all of them are "controllable" (via the URL).
What they all have in common for me — knock on wood — is the lack of error messages, no matter when or how long I use them. (Or, well, when or how long I use it, because I switch away from the editor-and-viewer immediately, and go through the effort of converting from the Images viewer to the catalog's, because the newer viewers all bounce nauseatingly and infuriatingly. And are as slow as molasses.)
The catalog's viewer disimprovement is the newest and most alarming development: the bottom tabs could not be fully minimized, and the top strip was twice as wide, reducing the viewable area to what felt like an inch-high strip across the middle of my screen. (The actual height was probably closer to two inches.) And the zoom bounced, same as it does on the newer viewers. I submitted extensive negative feedback on it.
Given that I don't know which of the four viewers is under discussion, and what the actual error message is (if there is one), I don't know whether this will help, but as Áine mentioned above, you can go from the editor-and-viewer to the catalog's viewer by editing the URL: remove the question mark and everything after it. (If for some inexplicable reason you want to go the other way, you can add "?view=index&action=view" to the catalog's individual-image URL.)
I have not discovered an easy way to get from the Images section's viewer to the catalog's: the Images URL is essentially a query, not a static address, so "delete from the question mark" doesn't work at all. The best I've come up with is to use the image group and item number and the "image __ of __" numbers to browse to the correct image using the catalog's viewer. (It's somewhat easier if the images in question have clearly-marked and consecutive page numbering — not at all a given in church registers.)
Too long, didn't read: there are currently three and a half different image viewers in play on FamilySearch. The half is a disimproved version of the catalog's viewer, which appears to be on limited/selected roll-out and cannot be controlled by users. The other three are:
1. The Images section's viewer, which has the filmstrip across the top and all sorts of nonsense in the right-hand panel. (Such as "Ladino" where it should say "Latin".) Example: https://www.familysearch.org/records/images/image-details?page=1&place=3410002&lifeEvent=102899&rmsId=M9SF-BH1&imageIndex=34&singleView=true .
2. The editor-and-viewer, which has the filmstrip across the bottom and the index info (if any) in the right-hand panel. Example: https://www.familysearch.org/ark:/61903/3:1:33S7-9TMK-TJZ?view=index&action=view .
3. The catalog's viewer, which has the thumbnail view separate from the individual image view (with a button to toggle back and forth), and the index and catalog info in tabs at the bottom. Example: https://www.familysearch.org/ark:/61903/3:1:33S7-9TMK-TJZ?i=34 .
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Point taken, as far as descriptions of the various options, but I still have not seen any of those that changed late in the day. I'm on the site all day every day - often for more than 14 hours at a stretch.
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