Chat glitch
When I log in or refresh the page the notification is there on the chat icon that I have a new message, but when I navigate to chats there is no new message/thread or unread anything .
Answers
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Yes, had the same issue all morning (GMT).
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This is happening to me with every FS browser tab that I open. It started today. This is happening on the website (using Windows 10, Chrome) and also on the Android FamilyTree mobile app.
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Yes, I've had it since late yesterday (22 Aug).
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I see that too on my end as well. I was going to post something on that but you already did.
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For the last couple days in FamilySearch I have received an indicator (red dot) that a new Chat is available, but upon checking there is nothing new. Is anyone else experiencing this issue?
I have signed out/in, restarted my computer and deleted cookies, but it is still occurring. I'll open the Chat window, then close it, but upon moving to another profile or screen then the red dot appears again.
Anyway, let me know if that's a known problem that is being resolved. Thanks for your help!
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Existing thread:
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I've been having the issue as well.
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Mod Note: two conversations were merged into one to bring all the information together.
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I noticed this too. I was going to ask about this issue.
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seeing this too.
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Ditto with this problem.
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This problem has been fixed.
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I started seeing this yesterday afternoon, but it seems to have been fixed sometime in the past hour. Maybe. Knock on wood.
(I was hoping it was fixed this morning, because lo and behold, I actually did have a new message, but then it went back to having the red dot all the time. But it has now gone away. Here's hoping it hasn't fallen over to the other side of the horse, that is, it'll still come on when there's something unread.)
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