Recovering family search account

Jonalyn Rocabo Ulat

How can I help others recover their family search account without using their email and phone number because they forgot it. We cannot also use their mrn because they did not link it to their family search account.

Graham Buckell

You will need to contact Support. If they can find the account, which might be difficult lacking the email or phone number - depending on how common the name is. They will require date of birth at minimum.

LuonieCollie

I do not remember my password

(email removed)

MandyShaw1

Click the 'Forgot username or password' link on the login display and you will be able to reset your password yourself.

Ashlee C.

@LuonieCollie Mod note: Community is a public online forum. For your privacy, your question was edited to remove your contact information. Please see the Community Code of Conduct for more details.