Anybody else getting fed-up of the pop-up headed "Have you used any of the following help.."
I imagine other users must also be getting a pop-up headed
"Have you used any of the following help features on FamilySearch? (Select all that apply)"
every time they visit this forum. I finally decided to complete the survey, rather than cancel it, but it is still appearing every time I sign in. How do we get it to go away?
Answers
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I got it 3 times - once each on 3 browsers - but once I completed it, once, I haven't seen it since.
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I hate to say this just in case it pokes the bear, but I've never seen it. If it ever does appear, it'll be added to the "destroy" list of my content blocker.
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It popped up for me, I was too busy to complete it, so later I emailed support to ask for a link to 'the help survey' and they clearly had no idea what I was talking about ….
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Here it is again on the page as I write this. I'm using the same browser (Chrome), got a "Thanks" when I completed the "survey" earlier (well, I actually just clicked on "Continue"). True, I logged out for a few hours, but cookies were not deleted. I did tick some boxes when I completed on Firefox yesterday, but there was no "Submit" option, so I just closed the box (click on x). This is really getting tiresome - yet @Re Searching remarks they haven't even seen it!
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Nothing yesterday, but up it popped again today.
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Today I noticed a little yellow rectangle in the right-hand end of the URL bar of my browser. It shows "Pop-up Blocked". I checked the browser preferences, and guess what: Pop-ups are blocked. (smiley face)
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Just be aware that can also cause the Feedback button on FamilySearch to malfunction.
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very annoying and I haven't even touch it.
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