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Unable to access Film 1363713

Robert Payne2
Robert Payne2 ✭
July 30, 2024 edited March 3, 2025 in FamilySearch Center

Film No 1363713 shows a key lock even when you are in Western Australian Family search Centre. Are there contractual arrangements denying access although I am sure we have looked at this film in the past. Is it possible for the key lock to be lifted as this is an important film for Western Australian research.

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Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    July 30, 2024 edited July 30, 2024

    Are you logged in through the Centre's access? I am at a center in the US this morning, and the film shows unrestricted for me.

    If I can help, I'll be here another hour or so, if you need a look-up.

    1
  • Robert Payne2
    Robert Payne2 ✭
    July 31, 2024

    Sorry, made a mistake. I was logged in at the Centre on an old computer that uses Windows 7 only. When you access any film in the catalogue on a computer that uses Windows 7 they all have a key lock on them. The film is accessible on all other computers. Thanks for your reply.

    2
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