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Not able to view documents

Olga Garcia de Flores
Olga Garcia de Flores ✭
July 12 edited July 16 in General Questions

I am unable to upload or view a document that is attached to a source. It's been a couple days since i've been trying to view the documents. I have to open my phone to view and on my phone it takes the photo to edit (and this problem has been there for a year) so it seems there are two problems that I'm having.

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  • BernieBeleskey
    BernieBeleskey ✭
    July 13 edited July 18

    Your issue appears to be a restriction you have with your Browser

    Try opening Family Search in Firefox

    Then turn off VPN

    Ok

    Also, some sources have restricted viewing.

    You now have to be a paying member, for example, some documents at Ancestry, etc.

    As well, documents not at FamilySearch "ARK"

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