Unable to view photo on mobile app

Lynspayne

On the mobile app, when trying to view a photo, get this message: "Unable to display photo, Check your internet connections, or try again later." Internet is working fine and have tried several times, still not able to view photo. Able to view other photos and memories ok.

Alan E. Brown

It would be helpful if you could share:

• Which mobile app: Memories or Tree?
• Which platform: iOS or Android?
• Which photo? Perhaps if it is tagged to a person, share the PID for the person, and also the title of the photo or some other way to find it.

Lynspayne

Tree. Android. photo of my father with his sister Norean, PID KWCK-G8T

Alan E. Brown

Thanks for the details — they are very helpful. It turns out that the image is in TIFF format. The Android Tree app currently has trouble displaying TIFFs. It displays fine in iOS and the website.

Lynspayne

Thank you for the help. I wondered if that was the problem.