How to delete a chat has not been answered.
I see many comments about the chat; however, there is no definitive answer to deleting a chat, and no hiding it is of no value. I don't wish to block them or the other items on the list that don't meet my needs. If the other person wishes to contact me, they may do so, and if I wish to contact the other person, I can do so.
Answers
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Many users of FamilySearch may only be active occasionally. We see posts regularly with the comment "I haven't been on FS in a couple of years, and now I …." Why worry about deleting it? Maybe they will come back and share a wonderful piece of research.
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@GeraldLee1 Can you help me understand why "hiding it is of no value"? You say you want to delete a chat, and I would think your goal in deleting it is that you will no longer see it. But if you hide it, you will no longer see it. It seems like hiding it has nearly the identical effect as deleting it would.
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With all due respect, Alan, I tend to differ; it is not the same effect as FamilySearch is holding my information for reasons and purposes I am unaware of, or is there a reason I should know about? Allowing me, the user, to delete the information keeps things clean, from my point of view. Why would anyone wish to have them pile up and use up valuable storage space?
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Áine Ní Donnghaile, maybe they will come back, and perhaps they won't. If they do, they can easily send me a message, and vice versa. Holding data for two years or more in the system does not seem effective management, even more so when it is hidden. I have read some people who have tried to unhide a message and cannot retrieve it, so there is that side.
In my opinion, holding on to dead wood can cause a fire because who can remember what happened two years ago in a message in the system? It, for me, just causes frustration and anxiety and reminds me of my grandmother, who saved every piece of string just in case. She went through depression, so I get that one, but not this.
Add an option for deletion; those who want to hide still do so, how simple is that?
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@GeraldLee1 Even back when it was labeled as delete, it actually only hid the chat, just like it does now. There are three purposes for this that I can think of:
- The other person in the chat can still access it if they wish to
- The chat is recovered when you send a new message to the person, or when they send a new message back to you, so context isn't lost
- If someone harasses another user or otherwise violates the code of conduct, the message can't be deleted in order to avoid getting reported
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In a communication between two people, there are two sides to the conversation. You are welcome to deal with your side of the conversation, but you have no control over the other side. I may send you an email and then decide I no longer wish to see it, so I can delete it from my mail system and I'll no longer see it — but I have no ability to remove your copy of the email, and that's a good thing.
You can hide your side of a FamilySearch chat, but doing so doesn't affect the other person's view of the chat, and it wouldn't free up any "valuable storage space," since the conversation still needs to be stored. I certainly hope that FamilySearch doesn't change this, since I don't want people I converse with to have the ability to unilaterally remove my view of those conversations just because they are no longer interested in seeing them.
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Alan E. Brown, your last response makes the most sense for now.”You can hide your side of a FamilySearch chat, but doing so doesn't affect the other person's view of the chat…” Thanks
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