FamilySearch Email Blocked From Seeing
When I see an email from FamilySearch that I have a relative ready for a Temple ordinance, I see the relative or the information provided, but when I click it on, it states that this page does not exist. Recently, I just found out I was related to George Washington and was able to see how I was related to him, and everything was fine. Now every time I get notified by FamilySearch through email, I am told that this page does not exist. FamilySearch has not been able to tell me why, but a nice woman told me to contact you through this question service. My username is Ida Dean Pendleton. I have always been able to use my email which would connect me to the FamilySearch. If the work was done for someone, it would give me another name I could do. I've been ill, so I haven't been on FamilySearch for a while. I have never had this problem before. It is like I am blocked; yet I can get into FamilySearch.org. One woman helped me delete the cookies on FamilySearch, but that didn't change anything. Can you help me? I guess I won't be able to go to the Temple tomorrow because I wanted to do an endowment for a relative. I can see my other emails just fine, but now I can no longer see the George Washington info or the 23 famous people I'm related to. It's been a frustrating day. Nobody seems to know what is wrong. I would appreciate some help. Thanks for reading my message. Ida Pendleton
Answers
-
mod note: @Ida Dean Pendleton Community is a public online forum. For your privacy, your post was edited to remove your contact information. Please see the Community Code of Conduct for more details.
I am sorry you've had such a rough time. I am also going to move this discussion to the FamilySearch Account category to reach a more targeted audience.
0 -
Thank you, but I'm still having a difficult time gaining information to FamilySearch from my email. This has never happened before. Like I said, it tells me that this page does not exist. I will check the Community code of Conduct, but the woman who told me to ask this question told me to include as much information as I could. That's why I gave you my phone number, etc.
0 -
@Ida Dean Pendleton I see that you haven't gotten an answer to this problem. I have tested this and don't have an issue clicking through from a FamilySearch email to the page advertised. Are you still having this problem?
0 -
@Ida Dean Pendleton We haven't heard back from you about this issue. If you are still having trouble retrieving the correct web page at FamilySearch when clicking through from your email, please respond here so that we can further investigate this issue. If we don't hear back from you this week, we will understand that this issue is not occurring now and will close this discussion.
0 -
@AnneLoForteWillson Please note that you responded to a question that was posed by @Ida Dean Pendleton more than a year ago.
0
