The search results page is glitching badly when I do a FS search from an individual profile
This is a technical glitch that I tried to report via feedback but it sent me here. Every time I try to do a search for records using the link from a profile page, when the search results come up, it blinks back and forth between two different settings. It has a scroll down for the results next to the pop-out search screen. But then it blinks to having a secondary scroll bar next to the search results. And it flips rapidly making it very hard to view without getting motion sick. Or click on exactly what you want because it flips so fast.
I have just figured out it does it from any search screen. As soon as the results load with the pop-out search or results summary next to the search results, it blinks. When I close the results summary or the search refinement screens the blinking stops.
Answers
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@ClorindaMadsen I've been working in search and the tree all day, and I haven't seen this issue.
What OS and browser? And have you tried the usual first troubleshooting step of clearing your cache/cookies in your preferred browser or trying a different browser?
I'm working in Windows 10 and both Firefox and Chrome, all fully updated.
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i’ve been having this problem for the last week or so, on all of my browsers, both on my iPhone and on my Windows laptop (which runs windows 11). Profile pages will not load, the actual sign-on portal page will not load completely, although it shows my ID in the top right hand corner. I have to click “Search” to go anywhere. When I try to load using a link from another page, my cursor just circles and circles. I’ve tried everything I know, from signing out and signing back in, to rebooting, to setting the cookies to allow advertising. I followed the directions of clearing the cache and cookies, but that doesn’t help, no matter which browser.I’ve tried DuckDuckGo, Vivaldi, Brave, Opera, and Firefox. So it’s not my browser, and now it won’t even work on my app on my Iphone.
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I have tried all of the suggestions with no luck. I use Windows 11, and I wonder if that is the problem. I have tried: Firefox, Opera, Vivaldi, DuckDuckGo, Brave, and Edge (I don't use Chrome, but will if I have to). I have done the pop-up blocker exceptions for each one. I have reset the cookies and cleared the caches. All of my browsers are up-to-date. I have tried the different cookie settings, from strict to allowing ads. I don't want to have to install another OS, and this laptop came with W11 installed. The app works on my Iphone as long as it doesn't have to connect through a browser page, because the same thing happens. When using the sign-on portal, the page will actually show my user name in the top right corner, but the page won't load completely. I tried going through the search function, and I can can cannot to a particular profile page using the profile ID number, but then when I try to go to sources, or details, or anything else, then the same thing happens. The only thing I have not tried is system restore, but that will only be a last resort.
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Given the number of browsers you've tried, I doubt it's a browser-specific thing like an adblocker plug-in, but I'm wondering if it's an OS-level firewall or other security software that's blocking a script that FS needs. I am avoiding Win11 until the very last minute, so I have no clue how "helpful" it has gotten about internet security, but it's Windows — it probably has gazillions of silent settings hidden all over the place.
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