deleting an individual that is not real
I want to delete an individual who was added, but who is not real. I clicked on why can't I delete an individual and this message popped up: If this person never existed, use Get Help and Contact Us to have the data removed.
Where is "Use Get Help" located? I did not see it on the page.
Answers
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- To contact FamilySearch support from a desktop computer, click the circled question mark in the icons at the right end at the top of the window. Then click "Contact Us" and follow the instructions. The example below is what you will see if you are in the Community area. You can do the same thing if you are in the Family Tree area, but the "Contact Us" link is in a slightly different place.
- If you are using the mobile app, open the main menu by tapping the Menu button (3 short horizontal lines near the top left of the screen). Tap the "Contact Us" menu item.
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I'm not sure why the "why can't I delete" instructions tell you to contact support, given that most often, profiles for nonexistent people are based on errors about people who did exist, meaning that the unwanted profile can be removed by merge-deletion into the correct profile. I think that Support only needs to be involved in those cases where there is ill intent behind the creation of the fictional profiles, and there's a tool for reporting such abuse.
Your question points out an error: the message tells you to use a nonexistent tool. There is nothing (that I can find) labeled "Get Help" anywhere on a profile's Details page. I'm not sure where/how to point this out to someone who can fix it, given that there is no "Feedback" tab available anywhere on profiles. Perhaps a post in the New Person Page group (https://community.familysearch.org/en/group/316-new-person-page) would (eventually) be seen by the right people?
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Although it is labeled "Help" rather than "Get Help," I believe that pop-up is meant to indicate the question mark in a circle that is at the top of nearly every page.
I agree that we would not normally need to contact help or support for a profile for a non-existent person.
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@Áine Ní Donnghaile said:
"Although it is labelled "Help" rather than "Get Help," I believe that pop-up is meant to indicate the question mark in a circle that is at the top of nearly every page. ..."
I suspect you're right but it also illustrates the necessity of getting references in or to Help stuff exactly right. Most of us can muddle through a mismatched reference, happy in the knowledge that either we can't break it, or if we do break it, then we can glue it back together before anyone notices... But others can't and FS is a bit remiss in this mismatching - perhaps not surprising given the size of the site. Maybe this could be a background project for interns?
(As an aside - my personal favourite - not - is a note-taking package that offers me an icon of a bin labelled "Trash". When I click the "Trash" icon, it says, "Do you want to delete the note card?" It long ago ceased to be amusing for me to say, "No I want to trash it..." )
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I have a vague memory of that Help button having previously been labeled "Get Help" before the site went to all icons. I suspect it's a case of the notice not having been updated when the site was.
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I agree that the instruction is sending you to the Help box to click the Contact Us link. Support has the ability to review persons that are reported as fake and deleted them if needed. I sent in a request to have the verbiage of the popup changed. Thanks for letting us know about the inconsistency.
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