Feedback tab on FamilySearch Labs page gives error

Douglas E Shaw

While watching the RootsTech Tech Forum, I tried out the Feedback tab on the FamilySearch Labs page (https://www.familysearch.org/en/labs/) and received a popup window saying "An error has prevented the requested action. Please visit the FamilySearch Community for help or to report an issue."

I am using Firefox on a Windows 11 laptop.

Áine Ní Donnghaile

The FamilySearch Feedback tab is often prevented from opening by ad blockers or pop-up blockers. uBlock Origin, AdBlock Plus, and Malwarebytes Browser Guard are 3 I know that have caused the feedback button to throw an error or do nothing at all.

Douglas E Shaw

I use Pi-hole which blocks suspect URLs. Turning it off did enable the Feedback tab to work, but I haven't been able to figure out what URL I would need to whitelist in order to permanently enable the Feedback tab. The error message should state that ad blockers might cause the error instead of sending the user to the Community page.

Áine Ní Donnghaile

You might want to post that idea in the Suggest an Idea section. I'm not staff or a mod, just another user of the website.

Douglas E Shaw

Thanks for your help. I naively thought that the error message was directing me to where I should report the issue, but I guess not.

Áine Ní Donnghaile

It directed you to a place where there are those who can/will help.