Full Name Review: step 3, cannot add name

JANICEGRANDCOLAS

This has happened many times and I am having to Skip names. In Full Name Review: When I go to stage 2, I see that someone has entered the entire name in GIVEN NAME. I remove the incorrect surname from the GIVEN NAME box. I added the category of SURNAME NAME, but I am not allowed to populate the new box. I called your help line and she was unable to find the issue and suggested I document this issue.

Rhonda Budvarson

@JANICEGRANDCOLAS Thank you for letting us know. This has been forwarded to the appropriate group.

Ashlee C.

@JANICEGRANDCOLAS Thanks for bringing this up. I tried to recreate your problem on Full Name Review. I found that the surname box will populate. But you need to go back a step and fix the highlighting. The given name needs to be on it's own highlight and the surname needs a separate highlight. Once I accomplished this the surname box populated on its own at step 3. Try this and let me know if it works.

Here's what it should look like: