Unable to reset password

dduncan4103573

Years ago, my daughter opened a FamilySearch account. Now when she wants to access it, she doesn't remember the password. When she puts in her email or mobile number, it says there is no record for her anywhere. If she tries to open a new account with her MRN, it says there is already an account for her. How can she retrieve her Family Search Account?

Wayland K Adams

@dduncan4103573 - Welcome to FamilySearch Community and asking your question about your daughter's account. In this case, you need to speak with Family Search Support. North America Family Search support can be reached at 1-866-406-1830. Your daughter should be with you when you make the call. Hours of operation are M-Sat, 8AM to 8PM MT and Sun, 1PM to 8 PM MT.

Tennuchi Alan Cyril Edward

The following article is very useful. "I forgot my username or password"

https://www.familysearch.org/en/help/helpcenter/article/i-forgot-my-familysearch-password-or-username