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I am doing full name reviews and when I go to correct a person's name it comes up with the error message of " An error occurred on this page. Please try again later. " This not the first time or the 50th time this happened. Why does it keep doing this?
Answers
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Are you reviewing on a device using the app or on a computer?
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On a computer.
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Have you tried the basic troubleshooting of clearing cookies, checking for browser updates, etc.? That helps in a lot of cases. Graham has a good list here.
Do you have a feedback tab on the page where you are seeing the error? If so, filling that out sends your concern directly to the team that's over that area of the site.
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@Maile L I tried clearing everything twice. I also rebooted my computer thinking that something got updated without me knowing it. That also did not help. I have tried Google Chrome and Explorer Edge, and it did it with both of them. I do know that it has something to do with correcting the given name at times but not all of the time.
It may have had a feedback tab, but I didn't notice it, I wouldn't have known that I could submit an issue for that type on the feedback tab as I thought that was for something completely different. Thank you for letting me know that I can do that there.
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No problem. I can escalate things that are reported here but the feedback tab goes directly to the engineers. Leave a detailed message on what you are seeing. If the tab is not available for the page with the problem, provide a link to where the issue is and a screenshot if possible here in the Community and I will get it forwarded to the correct team.
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@Maile L I clicked on the feedback tab it takes me back directly to the community page and that is where I report my problems. I'm not sure if there is something else, I should be click on other than ask a question. Is there somewhere else that I should be looking for that I am not seeing?
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Can you copy the link that you were on in Get Involved and possibly a screenshot of the message sending you to the Community? I am not certain that's supposed to happen.
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I would love to be able to that, but now it is not doing it. Should it do it again, I will gladly send the screenshots to you.
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