Filae connection issues?
Is anyone experiencing Filae issues with their LDS account? I know a lot of new records were added to the site maybe that caused issues. When I connect It looks like all documents are now padlocked and require a premium account. I question if it is just an issue with my account because I cannot get into my own tree and get odd message when I try to log in about needing to log in through Familysearch which is what I had just tried to do!
Answers
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Filae was purchased by MyHeritage. Have you tried accessing what you were researching through MyHeritage instead?
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Mod note - your question was moved to the FamilySearch Account category.
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I had a bit of difficulty connecting to my membership-linked Filae account, but I was able to get it working. I have not signed in to Filae for a long time, since I don't have any French ancestors and so I haven't seen a need.
When I tried to sign in, I found that my saved password was incorrect. So I tried to recover my password, but I was shown a message saying "This account is associated with a FamilySearch account. To connect, you must go through the FamilySearch.com partner page" So I went to the member subscriptions page, and chose Filae. The only button on the Filae subscription page is "Join for Free", so I clicked it, even though I already had an account. That took me to a Filae account creation page, but it had a link for "I already have an account." Clicking that took me to the sign in page, including an option to recover a forgotten password. This time it worked.
I'm able to search for records, and I haven't encountered any that are padlocked or otherwise restricted (but I've only sampled a dozen or so collections, so I can't be sure that every collection is available).
You may not have the same problem I did with recovering a forgotten password, but it seems clear that going through that member subscriptions page helps keep your membership-linked Filae account properly connected. Now that I went through that process, I am able to sign in to Filae directly with no problems (I don't have to go through that subscriptions page anymore).
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Maybe a new bug: Now the "Join For Free" link yields this result:
Hmmm… can't reach this pageIt looks like the webpage at
https://en.connect.filae.com/connectapi/account/partnerRegister?code=-813-103-28123-253848-97730-18-5678-829558-103-104-59-2750-1557-11104-1351-93-79-86-53might be having issues, or it may have moved permanently to a new web address.Could the link be corrected?
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@EarlMarshall if it isnt documented it didnt happen We are aware that the Filae link is having issues. The engineers are working to fix it. Thank you for reporting this and for your patience while we work on it.
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