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Delete obsolete error message

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Krys Krawczyk
Krys Krawczyk ✭
February 2, 2024 edited December 26, 2024 in Search

The Error Loading message is obsolete, not needed. Pages load just fine, but this error is present at the center of each page (I use Firefox browser).

2 Error loading.png

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    February 2, 2024

    @Krys Krawczyk Have you tried the basic troubleshooting step of clearing your FamilySearch cookies in Firefox or trying a different browser?

    0
  • Krys Krawczyk
    Krys Krawczyk ✭
    February 4, 2024

    Yes, I did and error keeps coming up, no problem with images though.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    March 16, 2024

    Please provide a link to the page that has this error but loads fine.

    1
  • Krys Krawczyk
    Krys Krawczyk ✭
    March 18, 2024
    https://www.familysearch.org/search/catalog/1713234?availability=Family%20History%20Library

    Any item on letters K or P I have seen. Sometime it will start OK, then error comes up. Once it comes up, if I exit an move to any other item on the list, the error will continue. Couple times it disappeared after I exited Family Search and logged on again, or not. I guess, this might be related to high traffic times on your server, the message says to try later, and has nothing to do with image loading. Images load just fine, but but the error screen persists. The same error comes up in Firefox and Chrome.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    March 27, 2024

    I have not gotten the error when browsing images or pulling up images. I tried in both https://www.familysearch.org/ark:/61903/3:1:3Q9M-CS9J-WJC8?cat=1713234 and https://www.familysearch.org/ark:/61903/3:1:3Q9M-CS9X-B4MB-P?cat=1713234

    If you continue to have this happen, please attach a shot of the entire screen that includes the film number and or url along with the error message

    1
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