HELP!! I have lost my relationships with this family & the kids all have the wrong parents.
I tried to correct a parent relationship & in doing so have messed things up quite a bit, I originally had a son down as being raised by what he thought were his parents, but were actually his grandparents. I added in the correct relationship of sister being actually his mom & she never marrying the father, she was a young person at this time. When I made notes as to why I tried to fix, I thought all was well. Now all the siblings have the wrong parents & the marriage & relationship of the grandparents is not to be found. If anyone could help walk me through fixing this or suggest who to talk to about how to fix this an Undo button would be nice, I would appreciate suggestions. Thanking you all in advance. Shelly
Answers
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Suggest you contact FamilySearch Support direct if you would like someone to guide you through what you need to do. Go to
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I've been unable to re-create it over in the sandbox (beta.familysearch.org), but I've had it happen more than once that attempting to edit the parentage of just one child ended up somehow applied to all of the children. It's a confusing process, because there are branching options at every half-step: start on child's page or current parent's? Remove-or-replace on child or one of the parents? (And if the latter, which one?) Select couple or person? The good news is, no matter how messy the change log ends up being, you can actually eventually get everything sorted out, and that's what counts.
(If you prefer the self-taught route and want to play around without permanent consequences, you can use a different browser to open the sandbox. Here's the Test-Testing-Testy family I was working with: https://beta.familysearch.org/tree/person/details/BMMV-8GQ. [Using a different browser prevents login confusion, since the beta uses the same credentials as the main.])
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I'm not sure about recommending that the poster contact Support. In recent months, the response from Support has been to come to the Community for assistance.
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@Julia Szent-Györgyi The sequence where parentage changes affect all the children is initiated from the couple relationship.
When you edit the couple relationship, you see a popup like this, where you can choose to replace a spouse (the husband, in this case):
In the next step, as you embark on replacing the husband, you are warned that this action will affect the relationship to the two children:
The informational text at the bottom also makes clear that relationships to all the children will be affected by this action.
If, on the other hand, you edit the parent-child relationship for a particular child, and remove/replace a parent, that change will only affect that one child.
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@Alan E. Brown, no, the instances I'm thinking of very definitely did not start from the parents' relationship. I had absolutely no reason to start from there, as I was simply trying to move one child from the wrong couple to the right one. For some reason, the system took it upon itself to move all of them. There was definitely no warning message about the children being affected.
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I've run into that in the past, too, Julia, although it's been a while. Touch wood.
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I'm hoping that my inability to re-create the behavior in Beta is not "mechanic syndrome", but an indication that it was a bug that has since been fixed.
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Thank you to all that reached out to help me get my family relationships corrected. It took about 2 hours, but everyone is where I think they should be. Lots of run arounds trying to to get the daughter back to a daughter & in a relationship with no marriage event & 1 child, which is where the problem started. It has been enlightening to be sure. Some explanations led me to ask the question on Family Search & between the answers from the group & the answers from family search I can say that I am happy with the end results. Thanks again Shelly
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