Problem with FamilySearch Centres not responding to emails or phone messages
I help run a FSC in the UK. There is a problem with the wrong information about FSCs opening days/times showing online and worse nobody responding to non members queries when they send an email or phone message.
I have had non members book with us who have left messages, even visited FSCs nearer to them as they have not had responses to find they are not open to the public.
This does not put the church in a good light - for some a FSC is their first contact with the church.
Surely collectively we can do better. We need to remember that mostly people come to us as it is the only place they can view a particular set of records.