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Email Bug Report

Mŭrpħy
Mŭrpħy ✭
December 1, 2023 edited September 24, 2024 in General Questions

My apologies in advance for using the forum for a bug report. Seems to be the best way to give FamilySearch's technical or communications teams a heads up.

Some email programs are showing non-LDS participants in the FamilySearch community the following message from your latest email campaign:

familysearch-email-text.png

You've helped 11 people find their relative - Your contributions lead to this person's temple ordinance. To view this email as a web page, go here. FS_logo_only_transparent_eng.png...

That has been a sensitive topic for many non-LDS folks for various reasons, so I suspect that is something which was not intended to be sent to or seen by me.

Additionally, the text which is being excerpted cannot be seen in the email itself; only when one uses inspect element. Hence why the statement was probably missed before this was sent:

familysearch-email-content-marked.png

Friendly heads-up.

Tagged:
  • Ordinances
  • email notifications
  • Email Campaign
  • Reporting Bugs
1

Best Answer

  • Maile L
    Maile L ✭✭✭✭✭
    December 1, 2023 Answer ✓

    Thanks guys. I have reported this.

    2

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    December 1, 2023 edited December 1, 2023

    I also noticed that little anomaly. In my email program, the temple ordinance statement is visible in the preview.

    image.png


    1
  • Mŭrpħy
    Mŭrpħy ✭
    December 1, 2023

    Thank you for confirming it Áine! Glad to know I'm not the only one seeing this.

    1
  • Maile L
    Maile L ✭✭✭✭✭
    January 25, 2024

    I have been told that they were able to get this one resolved. Thanks again for the heads up.

    1
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