One of my kids family tree shows all relatives, the other kids shows zero
At church Sunday, they helped my 12 year old set up a family tree account, and nobody other than his mom and dad appeared in it. My 9 year old wanted to set one up, so I helped her, and hers shows all generations of relatives. Any ideas what is wrong with my sons? Here's some general screenshots. I removed personal information. This is what shows on my son's app, the church membership # is correct. But my daughters shows grandparents, great grandparents, etc.
Any help would be appreciated.