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Error message on any and every search

GwenShort2
GwenShort2 ✭
November 26, 2023 edited September 30 in Search

I have not been able to access any searches, family trees, or documents without getting a message that says "SOMETHING WENT WRONG." This has been going on for two days now and this is on everything I search. I have reloaded, restarted my computer, shut down my computer, etc, and it still won't work. HELP! I would very much like to get my research done and I love this site.

Tagged:
  • Help and Feedback
  • search records
  • Family Tree Usability
0

Answers

  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    November 26, 2023

    @GwenShort2

    Try resetting the FamilySearch cookies: www.familysearch.org/cookies

    Also check to see if you have the most current browser that works with FamilySearch for your device:

    Which internet browsers are compatible?

    1
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