FamilySearch account locked by the Administrator

Fairnet19

Hi All

I have a FamilySearch account that has been temporarily locked by the Administrator, and has not been unlocked for the past 2 weeks, and i haven't had any indication as to why it has been locked.

I am concerned because i spent 2 weeks adding all the family info i have acquired over the years, and don't want to lose access!

Can anyone advise how this might happen, and then how i might be able to re-access this account.

Wayland K Adams

Hi @Fairnet19 Welcome to FamilySearch Community and asking your question about your account. If your account has been locked, you should have received an email. Please check your email remembering to check your junk and spam folders. If you find the email, reply to the email for more information. Replying to the email puts you in contact with the right area. If you can't find the email, you can call 866-406-1830 and they can help get you in touch with the right area.