Cannot access census images
When I try to view a US census image through a search or source link, it tells me “this image has not been indexed” and then it tells me “unable to load image group” and it crashes me off FamilySearch and I have to log back in again. It does not matter what year census it is or whose profile I am working on. I am using Win10Pro and Firefox v.119 (64 bit). Microsoft Edge won’t even load the FS login page; Chrome will access the census images, but it takes forever to load an image. I can access the census images just fine with Firefox at Ancestry.
If I just browse the census images for any year, the old film viewer loads the image and allows me to access the image in Firefox. Since the new image viewer replaced the old (BETTER!) film viewer, I am unable to access ANY census image. I originally sent this to support who told me to submit it through the Feedback tab, which I also cannot access, so here I am. I am hoping someone here can get this glitch to an engineer and fix it - I am not the only person with this issue. Thank you.