Updating message about locked records
Perhaps the message displayed when an online record is locked could be updated to indicate while some locked records will be available but others will not be available. This would not require programming changes. Of course, the other possibilities are to remove those records that are not available even at the FamilySearch centers from the catalog or have a special icon or color or some other indicator that they are just not available online at FamilySearch.org.
I just spent an hour with historical records and tech support because a patron had been directed to come to a FamilySearch center to view records only to find they were still locked. The patron is not a member of the Church and was very understanding but it would have been good if she had known in advance that those locked records might still be locked at the center. [I didn't really know why they were still locked and I have been working at FamilySearch centers since before the FamilySearch app and before centers had computers.]
I know we don't want to discourage people from coming to the center but it isn't good PR if someone comes with the expectation of accessing records at the center and then can't.
Maybe an explanation of why records aren't available online would also be helpful. Many people don't understand that the process involved of how FamilySearch obtains the records it has and why some aren't available on online. Many people may not care but when these frustrating situations occur, it may relieve the frustration that patrons feel to be prepared in advance.