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Super slow FamilySearch app

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NuguyalePee
NuguyalePee ✭
September 2, 2023 edited September 26, 2024 in Family Tree

For the past two weeks or slow the familysearch app has been super slow. Sometimes it takes 3 to 5 minutes to add a person or attach a record. I've restarted my phone several times and still no improvement. Kindly advise on ow to resolve. Thanks.

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  • bug
0

Answers

  • ScottSeegmiller
    ScottSeegmiller ✭✭✭
    September 2, 2023

    Have you tested you internet speed? I just rebooted my router and it made everything work much better.

    0
  • Summer136
    Summer136 ✭
    September 3, 2023
    https://community.familysearch.org/en/discussion/comment/525892#Comment_525892

    I have always had problems with the app being ridiculously slow, and, consistently, my Internet speed is great.

    0
  • Jennifer L Peterson
    Jennifer L Peterson ✭
    September 3, 2023 edited September 4, 2023

    FamilyTree Mobile app task Recent and Temple continues to "spin" and doesn't load. Any suggestions on how to fix?

    0
  • Maile L
    Maile L ✭✭✭✭✭
    September 7, 2023 edited September 7, 2023

    I know the Family Tree app recently updated to version 4.7.3 on my phone. What version are you running? I have had no issues with loading, merging, or attaching.

    Screenshot_20230907_112244_Family Tree.jpg


    1
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    September 7, 2023

    When you report an issue with a mobile app, it's helpful to mention whether it is on iOS or Android. There are different steps you might take to fix problems on either platform.

    1
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