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Super slow FamilySearch app

NuguyalePee
NuguyalePee ✭
September 2 edited September 7 in Family Tree

For the past two weeks or slow the familysearch app has been super slow. Sometimes it takes 3 to 5 minutes to add a person or attach a record. I've restarted my phone several times and still no improvement. Kindly advise on ow to resolve. Thanks.

Tagged:
  • bug
0

Answers

  • ScottSeegmillerHendersonNV
    ScottSeegmillerHendersonNV ✭
    September 2

    Have you tested you internet speed? I just rebooted my router and it made everything work much better.

    0
  • Summer136
    Summer136 ✭
    September 3
    https://community.familysearch.org/en/discussion/comment/525892#Comment_525892

    I have always had problems with the app being ridiculously slow, and, consistently, my Internet speed is great.

    0
  • Jennifer L Peterson
    Jennifer L Peterson ✭
    September 3 edited September 4

    FamilyTree Mobile app task Recent and Temple continues to "spin" and doesn't load. Any suggestions on how to fix?

    0
  • Maile L
    Maile L mod
    September 7 edited September 7

    I know the Family Tree app recently updated to version 4.7.3 on my phone. What version are you running? I have had no issues with loading, merging, or attaching.

    Screenshot_20230907_112244_Family Tree.jpg


    1
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭
    September 7

    When you report an issue with a mobile app, it's helpful to mention whether it is on iOS or Android. There are different steps you might take to fix problems on either platform.

    1
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