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Trouble with granting helper permission

System
System admin
August 30, 2023 edited September 24, 2024 in General Questions
This discussion was created from comments split from: Grant Permission in Helper Resources - a Problem when sending an Email.
Tagged:
  • Helper Resources
  • bug
0

Comments

  • HESM
    HESM ✭✭
    August 24, 2023 edited August 30, 2023
    https://community.familysearch.org/en/discussion/61828/grant-permission-in-helper-resources-a-problem-when-sending-an-email

    This problem is still happening. Are there any updates to show when this will be fixed? It seems to work when we text the link from a phone, but it doesn't work through the share feature online.

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    September 6, 2023 edited September 6, 2023

    I have a problem described, and it's already 1 week.

    Had no problem sending to 2 others same day - one had gmail.com - no problem, another had me.com - no problem

    But this one has gmail.com - can't send at all. red blotted out rest of names for privacy reasons.

    unable-send.jpg


    0
  • Maile L
    Maile L ✭✭✭✭✭
    September 6, 2023

    Thanks for letting us know there is still a problem. We are looking into this and will get back to you when we have an answer.

    0
  • W D Samuelsen contact me please
    W D Samuelsen contact me please ✭✭✭
    September 7, 2023

    In my case, the person's permission expires Sept 18th.

    0
  • Maile L
    Maile L ✭✭✭✭✭
    December 7, 2023 edited January 12, 2024

    We believe this has been fixed. I have no had problems sending invites in the last few weeks.

    0
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