I have an FHL number and ID number but when Im inputting into Family Search Catalogue it is providing no results?
If you want to share the info, someone may be able to help.
the FHL number is 1894179 and the ID is P49. I am looking for the death of Joseph Hutchinson buried in Auckland St Andrew, Durham 14/10/1884
Here is the link to the record: https://www.familysearch.org/ark:/61903/1:1:JD7V-524
The image shows as unavailable.
@DianeRalph2 If you go to Search>Catalog, you can search by film number.
I clicked on Film/Fiche/Image, pasted in the film number you asked about, and hit Search. The result is https://www.familysearch.org/search/catalog/results?count=20&query=%2Bfilm_number%3A1894179. Click on the collection. Your film is about halfway down the list of records. The camera with a key says there is some sort of viewing restriction on the image. The magnifying glass 🔍 indicates that you can search the indexed information.
In my original question I do say that I have searched in “catalogue” but as someone has answered it says the image is unavailable. So my original question still stands, how do I view the record? What is the point of having a film number and ID but you can’t see the image!
There are many reasons that images may be unavailable. Privacy restrictions are a common explanation; another possibility is that the images are behind a paywall somewhere, so FS's contract does not allow putting their copies online. (In the case of English parish registers, that paywall is often FindMyPast's.)
There is an index/extract on FindMyPast, "Index © IRI. Used by permission of FamilySearch Intl," but I do not see that the image is available on FMP. It may be held by a local archive in Durham.
If you click on the camera icon you will see how you can view the images.
@Paul W - this is an instance with the vague message "This image is unavailable for online viewing at this time." rather than the more specific Affiliate/FSC option.
Aine Ni Donnghaile, thanks for pointing out to others the problems I am having. There would appear to be 2 records both with the same film number but the ID is different. The original query was P49 burial date 1884 but there is another Joseph Hutchinson burial date 1882 and I think the ID on that was P40. This was also in Auckland, Durham. I would have thought that if they have a film number and ID, there has got to be a viewable record somewhere?
@Áine Ní Donnghaile and @DianeRalph2
I do apologise. I responded (just after midnight, here in London) by using my smart phone for this purpose - for the very first time. I think I'll stick to the PC in future, as - having a limited view on the small screen of the mobile - I clicked on the first link on that page (leading to film number 434932) which advised me:
Of course you are correct - in that only the "434---" films can be viewed in this way, whereas the "189---" ones carry the "This image is unavailable for online viewing at this time" message.
As @Julia Szent-Györgyi says, there can various reasons for this. It sometimes does mean unavailable at exactly the time you tried to access the images (although not in this case), but I have found this to sometimes represent a temporary issue. I have suddenly had this message appear when trying to access a film of Norfolk parish records, but found myself able to use the links to directly access the images some weeks later.
The main problem lies in FamilySearch not wishing to provide details of its contractual arrangements with other parties - in this case, that could involve a commercial website or the Durham Record Office. So, in spite of many of us trying hard to obtain one, a specific answer is never provided by FamilySearch, which would indeed enlighten us as to the underlying reason such records are not available at "at this time".
I would try again in a few weeks (maybe months), but would always assume the worst possible scenario - that the records are probably now unavailable on a long-term, or even permanent basis. I have found images of County Durham records to be generally difficult to access online and if I needed to see a particular entry have had to pay Durham Record Office for this. Unless you can find the images are available on a pay-to-view website, I fear this will be your only alternative.
As an afterthought, Diane - why not contact (email / phone) the Durham Record Office to confirm availability of the material you wish to view? They have proved very helpful to me in the past and should be able to advise you of your alternatives.
there has got to be a viewable record somewhere
But it is not necessarily online. The register has been photographed and a digital image created, but not everything that has been digitized is available online, from home. The contract may have been to photograph the records in order to preserve them but did not allow online presentation.
I live in Washington which is about 8 miles from Durham and fully intend visiting the Durham records but unfortunately they are currently closed as they are moving buildings I think. As soon as they re-open I will be there. Thanks for everyone’s help.