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Source linker not working

Cheri Prince
Cheri Prince ✭
August 18 edited August 19 in Family Tree

I can not get the source linker page to open up on my laptop and let me see the attached data nor will it let me attach new sources. The page just opens up blank. I am on Windows 10 and using google. I cleared my cookies and my history and my ad blocker is disabled.

I also downloaded firefox and it doesn't work on that browser either so it must be something in my laptop that is blocking it but I don't know what since it has worked in the past.

I have disabled my windows firewall and my norton.

I have also gone through the information on this website but so far nothing is working. https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

I CAN get this information to work on my desktop which is really old running windows 7 and google.

Any thoughts of what else I need to do?

0

Answers

  • PABulfinch
    PABulfinch mod
    August 22

    My thought is to call us at 866-406-1830 so we can get on your computer to see what the problem is.

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