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I received a message telling me to return a batch. I am not able to get into indexing to do so

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MalpasoCreek
MalpasoCreek ✭
July 30, 2023 edited July 31, 2023 in Get Involved/Indexing

I have been indexing and reviewing for a short time. I am seeing a message telling me I have to many batches checked and I need to return one. I am suddenly not able to access indexing. I am able to access name reviewing but not indexing. What has happened and how do I correct this please?

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Answers

  • erutherford
    erutherford ✭✭✭✭✭
    July 30, 2023 edited July 30, 2023

    The first step is the easiest. Log out, then log back in.

    If that doesn't work, clear your cache and cookies. In Chrome, go to the three vertical dots, then Settings and search for "Cache". This box will come up. Choose "Clear browsing data".

    FireShot Capture 027 - Settings - Privacy and security - settings.png

    Next, this box will come up. Check "Cookies and other site data" and "Cached images and files", then click Clear data. This may take a moment or two.

    FireShot Capture 028 - Settings - Privacy and security - settings.png


    After this step, restart your computer and log back in. These steps should fix the problem. Note that this is for the Chrome browser. This has been my browser for years. I have not used IE in a very long time and don't have enough experience with Firefox or Opera to know how to clear the cache in those browsers, but that's what Google is for :)

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 31, 2023

    IE no longer works with FamilySearch. It's outdated and no one should be using it.

    0
  • MalpasoCreek
    MalpasoCreek ✭
    July 31, 2023

    Thank you erutherford. I cleared my cookies and cache and it worked. Appreciate the help.

    0
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