Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Why am I getting this pop-up when already logged in to Family Tree?

Paul W
Paul W ✭✭✭✭✭
July 19 edited July 19 in Family Tree
image.png


1

Best Answer

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 19 Answer ✓

    I haven't had that one, Paul, but when I am logged in via the Portal at my FSC, I regularly see a message about downloading and installing the Portal to view the limited access records - the very records I'm viewing.

    Some of the messages don't seem to recognize status/location.

    0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    August 7

    @Paul W Just this evening I had that pop-up that ignored that I was already signed in. Just FYI.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    August 7

    Yes, coincidentally (or otherwise) I had it reappear yesterday, too - for the first time since I reported here.

    1
Clear
No Groups Found

Categories

  • All Categories
  • 28.2K FamilySearch Help
  • 143 Get Involved
  • 3K General Questions
  • 489 FamilySearch Center
  • 527 FamilySearch Account
  • 5.3K Family Tree
  • 4K Search
  • 5.3K Indexing
  • 742 Memories
  • 385 Other Languages
  • 36 Community News
  • 7.3K Suggest an Idea
  • Groups