20-Minute Consultation Booking Feature Not Working since 7/14

Leslie Edmunds

The Error Comment was temporary connection issue, try again later

Tried again later to book for Ancestors in Italy.

Please fix and notify me when the connection is restored.

Thanks.

Leslie Edmunds

DIrector, Redmond Washington ONSITE FamilySearch Center

DIrector, Samammish Valley VIRTUAL FamilySearch Center

Áine Ní Donnghaile

I'm not staff, just a user of the website. At what point does it fail? I just tested it and got all the way to the end. I didn't submit it since I don't need a consult right now.

Have you tried using a different browser? Do you have any Adware blockers installed? Examples are uBlock, AdBlock Plus, MalwareBytes Browser Guard.

Tagging @Maile L, a lead mod, to make sure this gets escalated if needed.

Leslie Edmunds

This needs to be escalated. I have tried to book from the FamilySearch Center and from my home computer and have not been able to book an appointment since 7/14.

HELP!!

I am calling on the phone on Monday.

Leslie Edmunds

P.S. No, this has not been answered.

N Tychonievich

@Leslie Edmunds It appears that the problem is either with your computer or has been resolved. I just successfully scheduled a consultation for Italy--no error message along the way.

You might want to do some computer housekeeping: clear cookies and cache; be sure you are using an up-to-date browser; if you use VPN, try without it; turn off add blockers....

PABulfinch

If you are talking about a consultation with the SLC Library, it was discontinued.

Áine Ní Donnghaile

@PABulfinch It's still showing very much alive: https://go.oncehub.com/ResearchStrategySession

N Tychonievich

@PABulfinch The record lookup service was discontinued. But the consultation service continues.

Maile L

@Leslie Edmunds we sent you a private message. Please see your messages by clicking the envelop in the top right corner of Community. Thanks.

Leslie Edmunds

The problem was on the consultant's end. We switched to a new month and with a new consultant everything worked out terrific. Landed a senior consultant and have been working on homework non-stop.

Thanks for your help.