UNLOCK DECEASED MOTHER'S ACCOUNT

Cruz, Gabriela Souza

I WOULD LIKE TO HAVE MY DECEASED MOTHER'S ACCOUNT UNLOCKED SO I CAN PRINT CARDS THAT SHE HAD RESERVED SEVERAL YEARS AGO.

MY MOTHER IS IVANA ROVENA SOUZA CRUZ AND SHE PASSED AWAY IN 2020.

What should I do?

Alan E. Brown

I think this article will answer all your questions about the process (must be signed in to FamilySearch to view):

https://www.familysearch.org/en/help/helpcenter/article/a-person-who-reserved-ordinances-has-died-is-incapacitated-or-had-church-membership-withdrawn