Home› Welcome to the FamilySearch Community!› Ask a Question› Search

Searching for online records thru the catalog - links broken?

KDaline
KDaline ✭
July 3, 2023 edited July 26, 2024 in Search

For the past several days I've been unable to access records that show as online and accessible - when I get to the record and click search inside, it shows a broken link picture and clicking further shows the pages available but they're all dark - help!

0

Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    July 3, 2023

    Given that others are not experiencing this problem -- there would be evidence of it here in the Community if they were -- I suspect that either your browser is being impatient, or it has saved the result of a momentary connectivity glitch and is now "helpfully" serving that up instead of going and fetching fresh files. (Or possibly a combination of both.) The easiest way to test if this is the case is to try it in a different browser. If it works there, then some housekeeping in the original browser should restore functionality: make sure it's up to date, and clear your FS-related cache and cookies.

    1
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups