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All of my private memories are corrupted

Charlie Black
Charlie Black ✭✭
June 28, 2023 edited July 20, 2023 in Memories

In checking through my Memories this morning, I realized that all of my memories that I've flagged as private are

Capture.JPG

now corrupted (see attached image). I was editing one of the stories this morning, so I know that problem is very new. I've tried refreshing the memories several times but I'm still having the problem.

Tagged:
  • Private Memories.
0

Best Answer

  • American Family Historian
    American Family Historian ✭✭
    July 18, 2023 Answer ✓

    @Charlie Black Your issue is actually different from the others. You might try deleting your browser cache (see here to learn how https://its.uiowa.edu/support/article/719). I wonder also if you are getting logged out somehow? This would result in you not seeing your private memories, even though they are there. Sometimes this can happen when I write a story or am doing something that takes longer than I expected it to. Then I will appear to be logged in, until I reload the page, and get an error message. If neither of these helps, please feel free to message me, so we can investigate this further.

    @Heffner-Snyder York PA Tree Are you still seeing this?

    0

Answers

  • Charlie Black
    Charlie Black ✭✭
    June 28, 2023

    After posting the above problem, I realized that I can recover the memory by changing the flag to public. But, the problem reoccurs once I change the flag back to private.

    0
  • Heffner-Snyder York PA Tree
    Heffner-Snyder York PA Tree ✭
    June 28, 2023

    I cannot see any of the memories in my gallery. They appear to be there but they are not loading...just flashing. I believe it is a system error of sorts as I cannot view any memories in any profiles (mine or others).

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    June 28, 2023

    I can see all the memories in my gallery with no problems. And I can see private memories just fine, as well -- public or private, my memories appear with no problems, just as they always have. I wonder why a couple of people are having such significant problems with their memories....

    1
  • Heffner-Snyder York PA Tree
    Heffner-Snyder York PA Tree ✭
    June 29, 2023

    I restarted my PC and no change. When I try to open a memory I get "! Image Currently Unavailable (Unknown Error)". I currently have 997 files in my memories. I can see the circular profile pictures I've added however I cannot see the original file they come from.

    0
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 14, 2023

    Is this still occurring?


    People still having issues?

    0
  • Charlie Black
    Charlie Black ✭✭
    July 18, 2023

    Thank you for the suggestion to clear the browser cache - that seems to have corrected the issue.

    0
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