Why are my images not loading when selected?

Elle119

When I click on the document that I want to view, the image does not load. I click on the image, a new tab opens but the page stays blank. This occurs in both Chrome and Edge. It works fine on my husband's computer though.

N Tychonievich

@Elle119 We can't give a definitive response since we can't replicate the problem. The problem seems to be with your computer since you can see the images on your husband's computer. Here are some things to try:

--Check to see if you need to update Chrome or Edge.

--Clear your browser cache and cookies.

--Completely shut down your computer and start it again.

--Look in the lower-right corner of our computer screen and correct the time and date if they are not correct.

--Turn off or adjust the settings of any add-ons or extensions installed in your browser (this is the most common problem). You can see if add-ons or extensions are the problem by running FamilySearch with your browser in incognito or private mode. If things work that way, you can be fairly certain that a browser add-on is the problem.

--If you use a VPN, disable it while you use FamilySearch.

--If all else fails, it might be time to consult a computer specialist in your area to diagnose the problem.