frequent refresh of pages
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So, I'm on a person's page, then I open another window to, let's say for example, their sources page. I go back to the person's page to take a look at it and then return to the source page and the source page "refreshes" to the sign-in page. So I go back to the person's page and it has now also "refreshed" to the sign-in page. Why?!!
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I just had the same profile refresh 4 times. It was already open on my computer but buried below other windows so I clicked the ... button? not sure what to call it but it's the window thingie along the very bottom of my computer screen (I open a new window, not a tab for each page). Anyhoo, I clicked this window thingie to take me to the page, it started to refresh and then mid-refresh, refreshed again. It did that twice. It just refreshed again when I clicked in the top banner (where the URL shows) to the left of the URL, above and to the left of the refresh button on Firefox. I clicked that same area again just now and it didn't refresh.
As I wrote above, I open a new window for each page view, not a tab. Not sure if that's a factor.
Hope this info is helpful.
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It's August and FamilySearch is the only refreshing thing in Florida.
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It's especially bad today: I had to resort to saving interim versions of a source I was trying to enter, because going to another tab to get the URL (say) and then going back to the source page caused it to refresh, thereby losing the parts I had already entered.
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@Julia Szent-Györgyi, ugh, I've had that happen to me so many times. I haven't worked on FS today but if I find it's as bad as you say, I'll find other things to do. Like work on Ancestry where this is never a problem.
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I just can't "win" over the last couple of days. If I don't check "Keep me signed in for 2 weeks" I have to sign-in (once timed-out) on every "FamilySearch" tab I have open, if I do check the box, I have the constant refresh problem when moving between tabs. I thought there'd be far more complaints about this, as I never had either problem until fairly recently.
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I've tried to set up several of the situations described in this thread. But I never have the problems described. I have multiple tabs open, I usually don't check "Keep me signed in for 2 weeks" (but sometimes do, just to test this). I never have to sign in except when my session actually expires. I never see the constant refresh problem. There are enough reports from competent people that I certainly don't doubt that something is amiss, but I am at a loss as to how to duplicate the problem.
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As you have probably know from past experience, intermittent problems (this one certainly falls into that category) are usually the ones most difficult to replicate - and fix!
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I didn't think the refresh thing happened when I was doing a record search but I was wrong. I'm going page by page through images of birth records for McLean County, Illinois and I've been booted out several times and have to sign back in each time. I've also had the snapshot view completely refresh and show weird graphics instead of thumbnails of the records.
These are the records I'm paging through, https://www.familysearch.org/search/film/007625317?i=253&cc=1803970
This is really, really, really getting old.
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I am having the same issue. I had initially thought it might be a browser issue, so I tried changing a feature in Chrome. I tried selecting to keep FamilySearch.org active under the "memory saver" feature. It seemed to fix it for a day, but then the problem returned. See Chrome feature info here. https://support.google.com/chrome/answer/12929150?visit_id=638279220996997794-2950712703&p=chrome_memory_saver&rd=1#memory_saver&zippy=%2Cturn-memory-saver-on-or-off%2Ckeep-specific-sites-active
I use both Firefox and Chrome, and have the same problem in both browsers. I use Windows 10. I usually have multiple tabs open at the same time so that I can quickly hop between people and records, compare info, etc. The issue seems to occur mostly on person pages. I haven't noticed it happening on record pages.
Clicking the "keep me signed in for 2 weeks" button keeps me from having to continuously log back in, but does not resolve the tab refreshing problem.
The tabs frequently refresh whenever I visit another tab and then return to them. It occurs even when I had just been on that tab a moment ago. It's very annoying, and slows down my research.
I would be very grateful if the tech team would take a look at this, and see if it can be resolved. It has been driving me nuts. Many thanks! :)
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Yesterday I came to the conclusion that the underlying problem affects Search - Records results as well, but the symptom is different: instead of an auto-refresh, it gives either the "something went wrong" message on the full page, or the "we're sorry" message on filters. It behaves the same way regardless of the length of time spent away from the search tab: it really does feel like it has become a jealous lover who throws a hissy fit if you so much as glance at a different part of the screen.
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If I go from one tab with a person page to another, when I come back to the first, it reloads, over and over again.
The page is like a strobe, UNUSABLE!!
Also, the site logs me out, tho I've logged in with the 'Keep Me Logged in for 2 weeks' option.
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Your comment about getting logged out may be something new/different, but the incessant reloading has been reported many, many times at this point. It kinda comes and goes.
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Same issue- I have many tabs open, as I'm comparing multiple ppl in an extended family and looking for connections using search (which is almost useless, bc if I put DOB as 1740, I get ppl born in 1910) the person tabs on detail not only refresh EVERY time I come back to them, multiple times, but often logs me out!
The multiple flashing refreshes are very annoying.
I will try NOT checking the box.
Silly that an intervention that SHOULD keep you logged in instead logs me out...
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I am having the "Refreshes" again tonight. It is my second or third time having it. A few days ago, I was thinking it was fixed, but obviously not. I cannot work on my tree because of it.
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I've been using desktop browsers for 1 or 2 days a week. For the past 3 weeks it's been pretty good. Not awful at all. Even this morning was fine.
Presently, it is no longer fine. Just clicking off a tab and returning triggers a refresh. During a refresh it falls back to the login page then 1) reloads the original page or 2) 500. Clicking open a field triggers a refresh - which makes it fully impossible to edit/enter data there.
I think we could use some consolation or reassurance or doughnuts or something. Maybe someone important could come around and let us know how things are progressing. Or regressing. Whatever they got.
EDIT: Checkbox off is much better. Maybe zero refreshes for tabs that were left alone for an hour.
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I agree with @ No one in particular, "Maybe someone important could come around and let us know how things are progressing. Or regressing. Whatever they got."
I just had the same page refresh multiple times (6 or 7 at least) in a matter of seconds before it finally settled down, and the page came into view. It was already open on my laptop, all I did was click on the page from the bottom bar (where all my open windows line up) to bring it into view. I just checked the same page and it refreshed 3 times before settling down again. I was gone just long enough to come here to post, a couple of minutes at most. I didn't close the page, I didn't log out before I came here. I didn't do a danged thing but it refreshed anyway. We *can not* work when it acts up this way.
Would someone please tell us what the heck is going on and what is being done to fix it?
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I am in direct contact with the engineers about this and they are working to find the resolution. Sorry for the frustration this glitch is causing you. As soon as they have a resolution, I will update you further. Thanks for your patience as they try to work this out.
-Stephanie
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Thank you for your efforts with this extremely annoying issue. I believe it is affecting different users in different ways. For me, it connects with another issue I had not experienced until recently - having to log back in on every Family Tree tab, once I have been timed out. Great, I thought - I've found a workaround (for the latter) in checking the "Keep signed in for 2 weeks" box. That is what led me to discovering the multiple-refresh problem.
However, according to some reports, the two factors are not linked! Also, some users do not seem to have experienced any problems at all (with either issue). So, I appreciate this must be a difficult one for the engineers to find a solution. Perhaps other users can report their individual experiences here, to see if there is a common factor somewhere. I mainly use Firefox, but this does not seem to be browser related, as I'm sure I've had it happen whilst using Chrome, too.
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I'm working on a PC laptop, Windows 10, Firefox browser, both fully updated. I use an Ad Blocker, although I'm not sure how or if that would affect things on this site, but I thought I'd throw it out there.
If I don't click "keep me logged in for 2 weeks" I'm constantly being asked to log in again, even if I was just working on the site but had reverted to another open window, as I compare profile information. No other site requires me to log in unless I've logged out. I thought at first that there might be a correlation between clicking "keep me logged in for 2 weeks" and frequent page refreshing but the site went absolutely wiggy (a technical term, lol) last night and I hadn't clicked that option.
It's not refreshing nearly as often today as it did last night but it's still temperamental, although that seems to be mostly because it's asking me to repeatedly log in again and again.
Thank you @Stephanie V. for keeping us updated on the progress of this issue.
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I am actively collaborating with our skilled engineers to swiftly address and resolve this issue. To facilitate this process, I've reached out via private messages to gather additional information from some of you. Kindly direct your attention to the upper right corner of the navigation bar, where you'll find red dots indicating unread messages. While one fix has already been implemented, our diligent team is dedicated to pursuing further improvements. Your patience throughout this process is greatly appreciated. Thank you for your ongoing understanding and support!
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I Am still having this issue every time I return to working on FS, whether that is 15 minutes later, or 2 days later. It's like the cookies aren't stored and the browser tells it that I have logged out or something. But I see this on a desktop with a lot of tabs open. I think someone got a little crazy with refreshing stale pages. I am frustrated beyond what I should be for a site based on data processing ... I can't process anything.
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Absolutely awful yesterday. Everything was okay, but I returned to the screen after about an hour to find I had to log back in on all six tabs for which I had a Details page open. To stop having to do that again, I checked the "Keep me signed in for 2 weeks" box next time I was timed out. So, no further action was needed when I went back to the other five records: an automatic refresh. Except, my work now became intolerable, As I constantly switched between pages, I had to endure flashing screens and delays whilst they reloaded every time. I've now decided not to use the "two week" option any longer - far less painful to sign back in on multiple pages than experience the dreadful refresh behaviour when moving from tab to tab.
I'm really baffled as to why your generally proficient engineers are finding it so difficult to find a fix.
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@Paul W, I stopped selecting "keep me signed in for 2 weeks" and so far, I haven't had to deal with constant page refreshing. However, since this issue has been so sporadic in the past, I'm not working under the assumption that this one little thing has fixed things.
But it seems that all I did was trade one headache for another. As you pointed out, not selecting the option means that I have to log in multiple times, even when all I do is switch to a different page. For instance, if I have 5 open pages, I have to log in on each of the 5 pages, not just once for all of them. I always keep the site open because it helps me remember where I left off. I'm not closing the site, I'm not logging off, and yet, I'm repeatedly asked to log back in. The site times me out and boots me out.
I clear out cookies for this site frequently, far more than I do with any other site I visit. That sometimes seems to fix things but it's always temporary.
ETA 12:33 PDT: Just came in to add that switching to view another profile in a different window required me to log in again *even though* I had just been viewing another profile via another window (I use windows not tabs). I hadn't logged out or left the site, I was actively working on the site. All I did was switch from reviewing information on one profile to another. It makes no sense that it's asking me to log in again.
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Sorry guys! I know this is a giant pain 😫 and please know that they are working towards a solution as best and as fast as they can. The challenge is that it is not happening to everyone, all the time, or even consistently. The engineers have made some adjustments already but still have more to do. Hang in there with us as we work to get this resolved. Thanks again for your patience!
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Over the last week or so, they have tried to implement a fix. Is it working better for anyone? Please try to provide more detail like the answers to Todd's questions.
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Glad to find this thread. "Stay logged in for two weeks" used to mean I only had to log in once every two weeks; now I'm having to log in any time I step away from my home computer for more than a few minutes when I've left FS tabs open.
This started within the last month. I'm using Firefox for Mac, most recent version. I think it happens both when I have source records open and when I have an individual person's tree open. This morning it happend when the only FS tab I had open was https://www.familysearch.org/search/record/results . In that case, though, instead of logging in again, I waited a few minutes and then went back in the tab history to a previous search results page. Then I was able to manually refresh that page and avoid having to log in again.
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Well, no further problems reported (or experienced by me) for several days now. If the engineers have implemented something to solve the issue, many thanks to them, but especially to @Stephanie V. , who has shown such an interest in getting a resolution to this highly annoying behaviour.
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@Paul W, that's great to hear! Are you checking the "keep me logged in for 2 weeks" button?
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