Is there anyway that IT masterminds can create a way to recover the data retroactive to a certain date? Much like we do with our computers and our telephone?
I've just open the app so I could get back to work on my family tree And I am shocked that somehow there is no data other than my name!!! I have no idea where all of my data went! I have spent weeks and months doing research and now there's absolutely nothing!
there is not even a way within this app itself to recover data or to reset anything or just research the most recent inquiries.
what I thought was an amazing app is not as high-tech as I thought it was-this is very disheartening and I don't think I can recover anything for quite some time. I was ready to apply to the DAR but now I cannot and I'm a start all over.
The most likely cause is that you've inadvertently created a new account instead of signing in to your old one.
If you're signed in with the correct account, then all changes will be shown in the change logs -- but nobody besides you can see or do anything to your own profile, since you're living, and that includes disconnecting you from your parents, hence my first suggestion.1