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What?

M H Hutchinson
M H Hutchinson ✭
May 23, 2023 edited July 9, 2024 in General Questions

I tried to book an online consultation. It took me 30 minutes to answer all the questions asked - mostly all the resources I've already consulted. When I submitted the request the machine said my chosen time was gone, pick another BUT THE MACHINE ERASED MY FORM!!!

WHY couldn't you simply offer me another time choice? WHY did you have to reduce me to tears? WHY are you using such an archaic and un-user friendly form?

Some help!

Tagged:
  • Other
  • Help through phone appointments
  • FamilySearch Usability
  • Scheduling Support Consultations
  • Help
1

Answers

  • Maile L
    Maile L ✭✭✭✭✭
    May 24, 2023

    We appreciate you bringing this problem to our attention. The issue has been submitted for investigation. We will get back to you as soon as we have an answer. Thank you so much for your kindness and patience while this is being addressed.

    Moderator note - a comment was edited for violations. Please see the Community Code of Conduct for more details.

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