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How to report website problem?

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  • Mute
lcpearce
lcpearce ✭
May 6, 2023 edited July 26, 2024 in Search

There seems to be no way to report an issue with a website problem. The collection listed below is supposed to be on-line, but when you click the link, the message is that the page cannot be found. (Parish registers for Hipswell, 1664-1921)

https://www.familysearch.org/search/catalog/227781?availability=Family%20History%20Library

There should be some way to report technical issues like this.

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    May 6, 2023 edited May 6, 2023

    Are you logged in? The message I see (from home, and I'm not LDS) is

    image.png

    That's not a technical issue. That's a contract issue, and the contract with the record holder only allows viewing at an FSC or Affiliate Library.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    May 6, 2023 edited May 6, 2023

    I'm getting this, which is likely to cause confusion as trying later will change nothing: you will still not be able to view these images from home however much later you leave it:

    image.png


    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    May 6, 2023 edited May 6, 2023

    I agree the wording could be better on the Collection page. It could be construed as the images being available when only the index/extract is available.

    image.png

    But this image has the skinny - you can search the index, but the images are under the lock.

    image.png


    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    May 6, 2023

    Well, Paul (tongue in cheek) if later is when you are at the library or the FSC, it will work.

    The messages have changed over time. They formerly were more explicit. Over time, the messages have become more vague. I have not seen a specific explanation, but I suspect I know why they have become less explicit.

    1
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