my tree

René F. Becker

Hello Community, I'm trying to enter

my tree and it throws me "internal server error", can you tell me if this is circumstantial or should I take some action? thank you!

PABulfinch

This is a known issue and has been reported.

marimba

I'm just another user, not staff, but it appears that Ancestor ID is invalid. The error message it gave you in the new pedigree view is useless, but if you click on "Go to old pedigree view" in the upper right immediately after you reload this page (you have less than a second to do it), the error message will tell you it is an Invalid ID.

DavidJohnson

Clear the Cookies and cache and update the Browser and google chrome, Microsoft Edge to I hope this help to. hear is the URL link to https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Select%20Settings%20%3E%20Privacy%2C%20search%2C,and%20then%20select%20Clear%20now.

Julia Szent-Györgyi

@marimba, the ID comes up as "unknown/not found" for me, but I assume that's because it's the original poster's own ID, which nobody else can see.

The 500 error is a generic "something went wrong at the server" message, meaning that @DavidJohnson's advice is not going to help, as the problem is not at the user's end. The best that a user like @ReneBecker can do is hope that it was a momentary glitch and simply try again.

René F. Becker

GRACIAS A TODOS, MUY AMABLES!!!!!