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500 Internal Server Error

ru_67e7
ru_67e7 ✭
April 27, 2023 edited September 26, 2024 in Family Tree

Hello,

I have a problem : 500 Internal Server Error

Help me please resolve this problem?

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0

Answers

  • John21938
    John21938 ✭
    August 6, 2023

    Can't get past the Internal Server Error page

    0
  • GrahamDFarrow
    GrahamDFarrow ✭
    August 8, 2023

    Hello ru_67e7


    Thank you for your Enquiry about a problem that you are having with Family Search.


    This is a Knowledge Article about your problem.

    I keep getting an internal server error message

    Article Id: 845

    September 18, 2022

    If you see a server error message, such as, "Internal Server Error," "500 error," or "Unable to display pedigree," please contact Family Search Support. 


    There are a number of reasons for getting this message and they are mainly hardware problems like:

    Slow Internet Connections

    Browser Errors

    System Down Issues

    Account Errors


    I would suggest that you try the following to resolve the problem

    1. Refresh the Family Search page.

    2. Close Down And Restart Family Search.

    3. Clear the Family Search Cookies - www.familysearch.org/cookies

    4. Clear your browsers temporary files and Cache.

    5. Run a speed test on you internet connection. - http://www.speedtest.net/ 

    If the download speed is less than 2.0 Mbps to 3.0 Mbps, contact internet service provider and ask them about the speed of your connection.

    6. The Family Search system may be down, leave it for an hour and then try again.

    If none of these things work to clear the problem then contact us again and we will look for other solutions to your problem for you.

    Thank You

    Graham

    0
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