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Stories Missing

Antoine Florian
Antoine Florian ✭
April 20, 2023 edited August 26, 2024 in Memories
Screenshot 2023-04-20 121025.png

I can't access many stories. This is just one example but there are lots more instances that both myself and others can't access.

Tagged:
  • Memories Bug
0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 20, 2023

    Have you tried clearing your FamilySearch cookies and your cache and/or tried accessing with a different browser?

    0
  • Antoine Florian
    Antoine Florian ✭
    April 20, 2023

    I have and like I mentioned other people can't access those stories either.

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 20, 2023

    I just accessed the one in your screenshot without a problem.

    0
  • Antoine Florian
    Antoine Florian ✭
    April 20, 2023

    What are you seeing?

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    April 20, 2023 edited April 21, 2023

    The story in question is this one: https://www.familysearch.org/photos/artifacts/484752. The beginning excerpt of the story is shown, but you can't see the full story (note that the pink error banner will disappear after a few seconds, but the data remains incomplete). It has nothing to do with clearing cache or cookies.

    0
  • HESM
    HESM ✭✭
    June 7, 2023

    I have several stories that are still in memories, but they've been truncated, and I get an error message when I try to open them. For example:  

    https://www.familysearch.org/photos/artifacts/359267?p=44299&returnLabel=Ralph%20Phipps%20Hayes%20(KWZ5-M5N)&returnUrl=https%3A%2F%2Fwww.familysearch.org%2Ftree%2Fperson%2Fmemories%2FKWZ5-M5N

    It should be about a 2 page letter, but all I'm able to see is the first 4 lines. I had another person contact me about one of my other stories and tell me that I needed to finish posting it.

    Here is another example:  https://www.familysearch.org/photos/artifacts/359304?p=147313&returnLabel=George%20Hayes%20(KWJQ-JGC)&returnUrl=https%3A%2F%2Fwww.familysearch.org%2Ftree%2Fperson%2Fmemories%2FKWJQ-JGC

    Is this a bug that can be fixed? or have those stories been lost and I need to repost all of them?

    0
  • rothesian
    rothesian ✭✭
    June 7, 2023

    These URLs/Hyperlinks are showing as malicious on Guardio? maybe just my settings but thought I should pass it on nevertheless

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭✭✭
    June 7, 2023

    This is unfortunately an ongoing problem. Please see the response from a Community moderator here:

    https://community.familysearch.org/en/discussion/comment/496691/#Comment_496691


    

    0
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