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Stories Missing

Antoine Florian
Antoine Florian ✭
April 20 edited April 20 in Memories
Screenshot 2023-04-20 121025.png

I can't access many stories. This is just one example but there are lots more instances that both myself and others can't access.

Tagged:
  • Memories Bug
0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 20

    Have you tried clearing your FamilySearch cookies and your cache and/or tried accessing with a different browser?

    0
  • Antoine Florian
    Antoine Florian ✭
    April 20

    I have and like I mentioned other people can't access those stories either.

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 20

    I just accessed the one in your screenshot without a problem.

    0
  • Antoine Florian
    Antoine Florian ✭
    April 20

    What are you seeing?

    0
  • Alan E. Brown
    Alan E. Brown ✭✭✭
    April 20 edited April 21

    The story in question is this one: https://www.familysearch.org/photos/artifacts/484752. The beginning excerpt of the story is shown, but you can't see the full story (note that the pink error banner will disappear after a few seconds, but the data remains incomplete). It has nothing to do with clearing cache or cookies.

    0
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