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why do I not get any results from Search

Bee445
Bee445 ✭
April 16, 2023 edited July 27, 2024 in Search

for the past few days, whenever I use the search facility, the system seems to try to come up with data, but fails to populate the screen with anything but greyed out lines. This has happened for searches in several countries, like Italy, Germany and UK/Scotland. It worked before, but now I never get any results. What has changed please?

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 16, 2023

    Have you cleared your FS cookies and cache or tried a different browser?

    https://www.familysearch.org/cookies

    Particularly if you have been using FS a lot, clearing cookies is a necessary part of keeping it happy.

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