Cite exact page and guidelines violation in a restricted Memories Document

Paul Gordon Shockman

I was notified: a recent Memory (such as a photo, document, or story) you submitted to FamilySearch has not been accepted, because it is not in accordance with one or more of the site's guidelines. No other details were given.

Because the .pdf document is 86 pages, I recommend the page and guideline violation be cited in the initial notification. After requesting this in five email replies, without any response, I called to verbally request this information. The kindly assistant said the issue would be elevated and a response may take 30 days.

I will be resolve and correct the issue in a few hours after I am told specifically where the violation is located and what the violation is.

It would be more efficient if the initial guideline notification included this specific information in the Memory submission if flagged by the person restricting the document.

Paul

genthusiast

As I understand it - some of those messages are computer generated - so it may not have been a person flagging the violation. But yes, someone should be able to tell you the nature/details of the issue.

Áine Ní Donnghaile

The first pass is definitely made by a poorly programmed computer algorithm. If you respond to the email, asking for a human review, the image will usually be approved.

I encounter it almost every time I upload, even when it is a document I have written.